Privacy policy

Who we are

Mandoobi is run by Noktah Technologies, [registered address to be added], which is responsible for your personal data. You can reach us at support@mandoobi.com.

What we keep

• From WhatsApp: your WhatsApp account id, your phone number (WhatsApp doesn't always share it) and your profile name.
• Your language, country and time zone, worked out from your number.
• When you agreed to these terms, and whether you agreed to messages from us outside a conversation.
• When you last messaged us, because WhatsApp limits when we can write to you.
• The last location pin you sent, with its place name and address. WhatsApp doesn't send us live location, and we never track you.
• What you tell us about your situation, such as your nationality, emirate, residency status and employer type.
• Things you share for Mandoobi to remember, one sentence each: facts, preferences, people, places, vehicles and routines. Never passwords, card numbers or document numbers.
• The documents you put in your vault, such as your passport, Emirates ID, visa, licenses, photos and certificates, and the details read from them: name, document number, nationality, date of birth and expiry date.
• A log of each time a vault document is stored, read, sent to you or deleted.
• Your reminders, and your parking sessions: plate, zone, emirate, location and start and end times.
• The messages Mandoobi sends you and whether they were delivered.
• How many messages you send each day, to keep the service affordable and stop abuse.
• If you join the waitlist: your name, WhatsApp number, email if you give one, country, how you'd use Mandoobi, your note, the referral code that brought you and your own, and when you agreed to these terms and to a WhatsApp message.

Why we keep it

To do what you ask: keep your documents and remind you before they expire, work out the steps for a procedure and prepare the readiness packet you submit, time your parking, and remember what you've told us so you don't repeat it. We rely on your consent, given when you start, and on providing the service you ask for.

We don't sell your data, use it for advertising, or use it to train AI models.

Fully automated

Mandoobi is software. Nobody reads your chat or your documents to handle your requests, and nobody files, pays or buys anything on your behalf: you submit applications and make payments yourself.

Where it goes

• Meta carries every message and file through the WhatsApp Cloud API, as our processor. Meta's terms bar it from using this data to train AI models.
• Anthropic's Claude, through Vercel AI Gateway, reads your messages and document images to answer you. We request zero data retention, and nothing is used for training.
• Vercel hosts Mandoobi and keeps vault files in a private, encrypted store, never at a public link. Neon, through Vercel, holds the database.
• Resend delivers technical alerts when something fails. They contain ids only, never your messages.

These providers may store data outside the UAE and Qatar. We share your data only with them, to run Mandoobi, unless the law requires otherwise.

How long we keep it

• Your account, profile, memories and vault documents: until you delete them.
• Your last location pin: until you send a new one or delete your data.
• Parking sessions: 90 days after they end. Reminders: 90 days after they're sent.
• The vault log: as long as the document, then 1 year.
• Messages Mandoobi sent you: 1 year. Daily message counts: 90 days.
• Your chat with the assistant: deleted when the conversation ends, after 72 hours without a message.
• Waitlist signups: until one year after launch, or until you delete your data.

Deleting your data

Ask Mandoobi in the chat to delete your data, and confirm with the button. It deletes your documents and the details read from them, your memories, location, profile and waitlist signup, and closes the emptied account. If you message again, you start fresh.

To see what Mandoobi remembers about you, ask it.

Your rights

Under the UAE's Personal Data Protection Law (Federal Decree-Law 45 of 2021) and Qatar's Law 13 of 2016, you can ask for a copy of your data, have it corrected or deleted, and withdraw your consent. Most of this you can do in the chat. If you joined the waitlist but haven't used Mandoobi, or the chat can't do what you need, write to support@mandoobi.com.

If a breach puts your data at risk, we'll tell you and the authorities as the law requires: in Qatar, within 72 hours.

Problems and complaints

Write to support@mandoobi.com about a problem with Mandoobi or how it handles your data. You can also complain to the data protection authority where you live.

Changes

When this policy changes, we'll update this page and its date.